Frequently Asked Questions
Everything you need to know about working with us
We are a direct manufacturer in Huzhou, Zhejiang, specializing in pet cooling products with integrated R&D, production, and export.
100,000 pcs/month.
Yes. We have passed BSCI, Costco, and SMART audits.
Yes.
Our standard MOQ is [2,000 pcs]. For first-time cooperation, a smaller trial order can be arranged.
In-stock samples are dispatched within [2] days; custom samples generally take about 7 days and cost approximately RMB 600.
Our products comply with major international standards and currently hold BSCI, REACH, MSDS, and RoHS documentation.
We operate a four-tier QC system: IQC, IPQC, FQC, and OQC, with strict AQL sampling. Raw materials such as fabric and gel are batch-retained for traceability; weld sealing and leak resistance are core inspections; and regular third-party lab testing ensures safety and consistent quality.
30% deposit, with the remaining 70% due before shipment.
After deposit and sample confirmation, regular orders usually require 30 days.
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